Creating customer feedback
channels through multiple
technology platforms
A few of our customers in the consumer white-goods, retail and e-commerce verticals were facing the challenge of getting accurate customer feedback. Customer satisfaction feedback was not obtained in a structured manner and feedback lacked details and accuracy.
Solution Offered
We apply the best solutions to help our customers with their demands.
We created multiple chat & web forms to provide customers with real-time feedback.
Micro-level feedback was captured using multiple touchpoints across digital platforms.
Top-down approach to integrate CRM and analytics for structured customer insights.
Deployed automated satisfaction tracking and reporting to ensure continuous improvement.
Outcomes
We created multiple sites / webpages for this purpose where links were sent using SMS to the customers to obtain their feedback
Micro level feedback was captured using this approach where customer feedback pertaining to interaction was measured
