Automation of large datasets
inflow from multiple sources in
real time
Our client is a telecommunications service provider with pan-India presence, due to dynamic changes in the telecommunications market in India, our client wanted to reach out to customers instantaneously upon any change in customer status. In particular, our client would have liked to reach out to customers who have generated mobile number portability code instantaneously.
Solution Offered
We apply the best solutions to help our customers with their demands.
We created multiple chat & web forms to provide customers with real-time feedback.
Micro-level feedback was captured using multiple touchpoints across digital platforms.
Top-down approach to integrate CRM and analytics for structured customer insights.
Deployed automated satisfaction tracking and reporting to ensure continuous improvement.
Outcomes
We created multiple sites / webpages for this purpose where links were sent using SMS to the customers to obtain their feedback
Micro level feedback was captured using this approach where customer feedback pertaining to interaction was measured
