customer oriented
business solutions
service, acquire, retain.
we work with growth oriented business model
count on us for measurable growth within your operations through domain experts, contact centres, and back-office processes. We have emerged as one of the most trusted and dependable service partners for our clients to redefine CXM in the digital age.
WHO WE ARE
iServe , we are a company specialized in the rendering of IT Services, Outsourcing, Business Solutions, Contact Centre, Customer Support, CRM and Telemarketing services to the most varied market segments, whose objectives are to increase productivity in relation to the telephony services that are offered. An active and receptive ITES company that offers results with excellent cost benefit.
The various methodologies and best management practices added to our arsenal with a global vision of consolidated business. The company as one of the most active consultants in several areas of information technology. Saravi has adequate solutions and services to focus on generating results and consolidation of new businesses with the support of technology. The company has as its pillars the competence, reliability and experience.
Presence in Gurgaon and Noida
Our Mission.
Deliver state-of-the-art solutions and service excellences that are capable of optimizing the performance of our customer’s business, acting responsibly and applying the best practices in the market. To be the best business process management and technology services organization in world.
Our Vision.
Our vision is to become known as the customer interactions service provider that masterfully embraces the vision, spirit and tiered goals of our clients. Working collaboratively with our clients, our aim is to contribute to their longevity and profitability in the marketplace while ultimately ensuring strategic growth.
Our Goal.
Our primary goal is to deliver significant value growth and competitive advantage to its customers through intelligent and innovative management of technology resources.
FOUNDATION OF OUR ORGANIZATION
OUR
VALUES.
The values form the central ethos at Saravi and we truly believe in co-creating the culture of
“Do it Right,
the First Time Right,
Each time Right,
Every time Right”
CAPABILITIES AND SOLUTIONS.
ATTENDING TO QUALITY.
Commitment to the quality and excellence of the services provided. Processes and methodologies that guarantee the best results in your plans.
FLEXIBILITY OF SERVICES.
We develop service models that fit the needs of each clients, always guaranteeing the best cost-benefit ratio.
CUTTING EDGE TECHNOLOGY.
Infra & Telecommunications designed and equipped with state-of-the-art systems, supporting multiple systems (voice, chat, data, video, SMS and multimedia).
CAPABILITIES AND SOLUTIONS.
- Capability build up to provide service support in different segments of Business / Industries.
- Committed to deliver service at any stage in life cycle of customer journey.
- Transparency in ways of working.
- Agility to Change.
- Efficient Team focused to provide Customer Delivery & Satisfaction.
- High First Call Resolution.
- Provide thorough New Hire Onboarding.
- Promote Employee Engagement & Strategies to increase and improve Employee Satisfaction.
- Rewards & Recognition programs.
- Strong Review mechanism internally and with Clients to plug in the gaps to improve service and strengthen the momentum of existing ones.
WE PROVIDE SERVICE SUPPORT
IN VARIOUS SEGMENTS OF INDUSTRIES LIKE.
01. Mobile Phones
02. Govt Taxation
03. Natural Gas Supplier
04. Consumer Electronics
05. Home Interiors
06. Digital Entertainment
OMNI CHANNELS PLATFORMS
TOOLS OF SERVICE OPERATIONS.
Call Centre Inbound & Outbound
Dealer Helpline
Service Centre Helpline
Live Chat
Email / Ticketing System
Social Media Platform
Multilingual Support
Technical Support & Consultancy
OUR MANAGEMENT.
SIMMI NARANG
co-founder & managing director
Having rich experience in financial management, Insurance policy services and Customer care. Strong creativity and skills contributing towards the Company’s all round success. Team Management, Service Delivery and Rich C-SAT deliverables are always key points in her domain. Having experience with leading broking house (Bajaj Capital Ltd) in India and was part of their corporate office. Exposure to strong quality concepts, rigorous exposure in business process mapping, reengineering and developing outsourcing solutions. Simmi has done Masters in Finance and Costing, MBA and B Com and various training programme related to Insurance domain.
ANIL NARANG
co-founder & managing director
Seasoned Professional having 24+ years of diversified experience and leadership in Contact Centre environment Operations including project management, network management, Solution Design for voice, data and IT Operations. Proven leadership roles in Customer service, Help desk support and the ability to multi-task and meet firm deadlines. Anil has worked with multiple type of organisations which includes Software Development, Renowned BPO (I energizer Inc.),Telecom Operator (Aircel) and Leading mobile manufacturing company-Micromax .He has expertise in Client engagement and process migration which includes customers from India, US and UK.
OUR TESTIMONIALS.
Sameer Sharma
Head Contact CentreFenesta Doors
Saravi is service oriented organization. In spite of being new, they are extremely professional towards the business issues with a business process driven approach. The best part is that they are very nimble & agile. Saravi managed Covid situation in professional way All the best!! & Keep it up
Ashish Aggarwal
Head Projects Customer Engagement OMA Living
Saravi Team is capable of managing contact Centre environment completely and full of professionalism. Saravi team is capable of providing effective and efficient solution to meet customer’s requirement with data driven analysis of customer services. They have gone above and beyond in solving the customer feedbacks and prioritizing the business needs.
Vivek Manchanda
Head Contact Centre – Fastway
The team hired for our Customer experience exceed their expectations and best suited for our customer’s needs and trained well to our SOP. Will Highly recommend Saravi team to achieve customer’s requirement. There technical team implemented one of the best solution in out environment with lots of cost saving. They are experts in both Operationally and technically
STRENGTHS
CRISIS MANAGEMENT.
The pandemic was a time to prove our capabilities and diligent support system were sufficient to cope with this new situation of dealing with crisis management.
With the pandemic period creating the lock period for everyone and being a special cause, the Customer and the Agent behaviours taken a turn with the known fact on changes in behaviour and attitude.
Our contingency planning and preparedness was realistic enough and included all components the situation required.
FAR
OUR JOURNEY
Started in Feb 2018
Provide Contact Centre technology support to leading White good manufacturer (India)
Provide Contact Centre technology support to Natural Gas Provider (Govt of India)
Dec 2019
Become contact center Tech Support partner of one of the leading Mobile and CE Brand
Became contact center of one of the newcomer in Accessories Manufacturing business.
Become contact center Tech Support partner of one of the leading Financial institute in Saudi Arabia
2020
Become a partner with Electric Vehicle provider for their contact Centre Support.
2021
Become a partner with Phone Accessories manufacturer/provider for their contact Centre Support.
Revolt Motors was our first EV customer.
2022
Technology Partnership with CTAP Systems and SAN Softwares.
Was Handling Contact Centre for largest laminate OEM Greenlam.
OUR CLIENTS
we are spread
across 12 cities
with more than 20,000+
employees across India
noida